Frequently Asked Questions

I see some cabins only provide starter packs, what do you provide?
We strive to make your stay as easy as possible; therefore, you will find enough of the following items to last the duration of your stay:

• Shampoo, Conditioner and Body Wash – these are in a triple dispenser in each shower
• Toilet Paper, Q-tips and Make-up Remover Wipes
• Hand Soap, Dish Soap, Dishwasher Detergent, Washing Machine Detergent & Dryer Sheets
• Basic H (an all-purpose cleaner), Basic G (a germicide) and a few other cleaners like laundry stain remover
• Garbage Bags and Paper Towels
• A small tote of "forgot me" items for those essentials you might forget like toothpaste

What do I need to bring with me?
See the above question.  We provide as many of the essentials as possible including coffee, tea, sugar and creamer.  Bring your own groceries, or if you want groceries delivered when you arrive, contact us to help you set that up. 
We provide all the linens and towels, including pool towels for the pool and hot tubs.  (Please do not use our bath towels for the pool or hot tub. Pool towels are specifically provided for this.)
Pack for the weather, knowing that you can also do laundry while staying at the cabin. 
If you want assistance getting anything special delivered during your stay, don’t hesitate to ask.  We are happy to help make your stay as perfect as possible.

You mentioned grocery delivery...  Tell me more...  Do you offer other concierge services?

Yes, we offer several concierge services, not just grocery delivery. 

• For grocery delivery, you pick from a list of stores and place your order on-line. The groceries are delivered, put away in the fridge and cabinets and the garbage is removed.  Bonus is that your order can include alcohol.  And for a small upcharge, you can even add fresh bakery or hot meal pick-ups for delivery with your groceries.  
• Just want the convenience of a grocery pick-up order.  Here are some options: Super Walmart in Newport and Food City or Kroger in Sevierville.
• We also offer special occasion decorating including a honeymoon/anniversary, birthday, graduation and retirement packages.
• Speaking of special occasions or maybe you just need to relax and recharge while on vacation. We have a traveling massage therapist who will come to the cabin for services!  And they have hundreds of 5 star reviews.
• Or maybe you want to capture your special occasion with professional pictures.  Danielle has a gift of capturing that moment. You can find her at: Awaken Photography
• And perhaps my personal favorite, we offer a personal chef!  He brings all the ingredients and cooks you a 3 or 4-course meal including a soup, salad or appetizer followed by the entrée served with 2 sides followed by the dessert.  He has many choices from standard chicken and beef to seafood and farm-raised rabbit.  

Questions about any of these services, please contact me directly.

Can I check-in early or check-out late?
We can occasionally accommodate early arrival or late departure for a nominal fee.  Contact us to see if it is available for your stay.

When is the pool at Graceful Goat open and is it heated?
We anticipate having the pool at Graceful Goat Adventure Cabin open from May 1st until December 1st.  It does have a heater, but due to the naturally warm weather and automatic pool cover, we anticipate not needing to heat most of the months of the year (approximately June - October).  Should you request pool heating in the cooler months, it can be offered at a daily rate of $25.  

 Is the pool chlorinated or saltwater?
The pool at Graceful Goat Adventure Cabin is saltwater. Saltwater pools have many health benefits including:
Saltwater is more gentle on the eyes and skin and is a natural moisturizer and exfoliator, increasing our skin’s ability to retain moisture.
It helps promote our body’s natural relaxation process leaving us feeling refreshed after each swim.
It contains bromide, a mineral that helps relieve those everyday aches, pains and soreness we all feel deep within our joints and muscles.
We're sure you'll enjoy our saltwater pool.

Are you pet friendly?
Yes, we allow up to two dogs to be brought with on your stay with us at either of our cabins.  We ask that only well-behaved dogs are brought and that they be crated when left unattended.  The crate at Ridge Top Adventure Cabin is 42"L x 26"W x 28"H, and the crate at Graceful Goat Adventure Cabin is 30"L x 19"W x 21"H.  We also provide several other pet amenities such as dog bowls, blankets, leash, poop bags and treats.  We want to make sure your fur baby feels at home as well. 
(Please note that animals are not allowed in the pool or hot tubs. If your animal is in the pool, your security deposit will not be refunded.)

Can I take my dog with me hiking on the trails in the Great Smoky Mountain National Park?
For multiple reasons, primarily safety and preservation of the National Park, dogs are not allowed on most trails.  There are allowed on the below two trails.  Please visit National Park Service Pet Policy for up-to-date information. 
-Gatlinburg Trail (near Gatlinburg, TN) – 4 miles roundtrip / easy trail / trailhead access at Sugarlands Visitor Center or at traffic light #10 in Gatlinburg
-Oconaluftee River Trail (near Cherokee, NC) – 3.2 miles roundtrip / easy trail / trailhead access at Oconaluftee Visitor Center
Pick up a self-guided activity sheet at Sugarlands or Oconaluftee Visitor Center, then take a walk on one of the pet-friendly trails to earn your pet a Great Smoky Mountains National Park B.A.R.K. Ranger certificate!  There are B.A.R.K. Ranger items available for purchase at park bookstores and online through the Great Smoky Mountains Association at  Great Smoky Mountain Association BARK items

Dogs are allowed in campgrounds, picnic areas, and along roads, but must be kept on a leash at all times.  The Cosby picnic site is close to the cabin with a beautiful road with a creek running along-side it up to the picnic site.  Other ideas of places to take your pups include Mills Park with Gatlinburg Dog Park right across the street or Mynatt Park.  Looking for more information like what restaurants are dog friendly?  Check out:  Bring Fido.com for Gatlinburg

Do you have air conditioning?
Yes, we have central air conditioning at Ridge Top Adventure Cabin & Graceful Goat Adventure Cabin.  The barn even has ductless air conditioning and heat units in both the game and theater rooms.

Do you have fireplaces? 
Yes, we have two electric fire places at Ridge Top Adventure Cabin.  One to warm the family room and one in the master bedroom.
Graceful Goat Adventure Cabin has a wood burning fireplace in the family room.

Is the hot tub private?
Yes.  Very private!  All the property surrounding Ridge Top Adventure Cabin & Graceful Goat Adventure Cabin is extremely private.  The hot tub at Ridge Top is in our screened-in porch to also protect you a bit from the elements.  The hot tub at Graceful Goat is on the patio near the pool.

What is there to do near the cabin?  
See the "Choose Your Own Adventure" below for Ridge Top Adventure Cabin.  And don't forget, when you book with us, you get our custom guidebook which is loaded with area recommendations.
 
What's the weather like at any given time of year?

Check out my blog with the average temperatures, snow fall and rain fall for Gatlinburg: https://www.vacationadventuresbyvicki.com/blog/WeatherAverages.
Or maybe you're leaving soon and want to see the current conditions.  Some of these live cams also have weather conditions included.  Here are a few of my favorites live cams in the Smokies:
Newfound Gap National Park camera: www.air-resource.net/grsmnfgap
Clingman's Dome National Park camera (only operates April-November): www.nps.gov/subjects/air/webcams.htm?site=grcd
Anakeesta: www.skylinewebcams.com/en/webcam/united-states/tennessee/gatlinburg/tennessee-gatlinburg.html 
Gatlinburg Space Needle: www.gatlinburgspaceneedle.com/webcam
Ober Mountain (check the snow / snow-making): www.obergatlinburg.com/webcams

How can I find out about special events in the area?
There are so many great resources from Facebook groups to the official Gatlinburg and Pigeon Forge websites.  For 2023 events, see this blog post: https://www.vacationadventuresbyvicki.com/blog/planning-a-trip-to-the-smokies-in-2023

Here are the official digital travels guides: 
Gatlinburg 2023-2024 Travel Guide
Pigeon Forge 2023 Vacation Planner
Sevierville 2023 Vacation Planner

 What are the booking details like cancellation policy, payment terms, security deposit, travel insurance, etc?
Our payment terms are: 50% due at the time of booking with second payment of 50% due 30 days before arrival.  The payment is scheduled at the time of booking and automatically collected on the due date.
A refundable security deposit of $500 is scheduled to be automatically processed the day before your check-in. As long as the property is left in good condition, it is refunded within 3 business days.
Our cancellation policy is 50% refund, if cancellation occurs at least 30 days before arrival. No refunds within 30 days of arrival.
During the booking process, you will be offered the opportunity to purchase a third party travel insurance.  You are welcome to purchase this if you'd like or pursue your own third party travel insurance.

Still have questions?
Don't hesitate to reach out to ask!  We're happy to answer any questions.

Things to do in the Smoky Mountains near Ridge Top Adventure Cabin: